Q: Why doesn't PD101 use a USB port power supply?
Re: As we all know, the USB port provides 5V voltage and 500mA current, these values may be lower on the extended USB port. And high-brightness IPS LCD needs better power support, the USB power supply cannot ensure works well, so a 12V 3A power adapter for PD101 is the better choice
Q: Is there a longer HDMI or VGA cable for PD101?
Re: The standard length of PD101 HDMI or VGA cable is 1.5m, if you need longer, 2m or 3m is optional. the length of more than 3m is not recommended, signal attenuation may cause unstable operation.
Q: I don’t want the barcode scanner, may I customize the function of the Sunany K series kiosk machine according to my demands?
Re: Sure. Sunany K series kiosk machine comes with the 80mm thermal printer as standard, it supports camera/ NFC reader/ QR code scanner/ POS stand for optional. You can customize the Kiosk functions according your demands.
Q: How should I do if I got a bad quality product
Re: We suggest customers to take video/picture to us once you found it with quality problem, show us and we will provide corresponding solution to help you solve the problem.
Q: What is your shipping terms?
Re: It is available to ship via express (DHL/FedEx/EMS/UPS/TNT), via air, via sea. You can choose the shipping way you prefer. We will try our best to check the economical shipping way for you.
Q: Do you have the items in stock?
Re: Thermal printer, barcode scanner and cash drawer are in stock, we can send the goods out within 3 days after payment received. For POS terminal, materials are in stock, becuase different customer has different requirements of the POS terminal. it would need 7-10 days to assemble and test.
Q: Is your POS system integrated with a cash drawer RJ12 port?
Re: Currently, all of our Android POS systems was come with an RJ12 port by default, and the Windows POS system isn’t integrated with the RJ12 port. But shortly, we will release the new version of X200 and T200, which will integrate with an RJ12 port.
Here another solution for the Windows POS system now, we provide you the USB trigger, it can change the RJ12 port to a USB port. Then the cash drawer can be connected with the Windows POS system directly.
Q: What are the differences between Sunany J series and L series POS hardware?
Re: Both series POS hardwares are almost the same and just come with a different stand. The stand of the L series will be more sturdy than J series, but the stand of the L series is shorter than J series. It is recommended to choose which one according to your application environment.
