Q: What kind of warranty do you offer?
A: We offer a 3-year warranty, with the first year being free of charge and the following two years requiring paid maintenance.
Q: What processors are available for your Windows point of sale system?
A: Sunany Windows point of sale system supports mainstream processors on the market, including J4125, J6412, i3, i5, i7, etc.
Q: Do you offer foldable POS terminals?
A: We offer the F200 and Z200-F POS models which feature a foldable design. Both models have a foldable stand that allows for more compact packaging, resulting in at least a 35% reduction in shipping costs.
Q: Can I order a POS system without a Windows operating system?
A: Yes, we can provide you with a POS system that doesn't include a Windows operating system. However, you will need to install the operating system yourself.
Q: Can you remove the motherboard battery before shipping？
A: Sure, most motherboards use CR2032 batteries which are easy to find in stationery stores. After receiving the POS machine, you can purchase the same battery and have an engineer reinstall it.
Q: Is it possible to customize a POS machine? What information do we need to provide for the customization?
A: Yes, we offer ODM services and have relevant experience. The specific process can be discussed with the Sunany sales team, who can guide you on the information needed for customization.
