Q: After the warranty period, will after-sales service be provided?
A: Typically, the warranty for a POS terminal is 15 months, and any necessary repairs or maintenance during this period are free of charge. After the warranty period, clients may still receive after-sales service, but it will be subject to additional fees.
Q: I'm interested in your OEM service for customized packaging. Can I include my logo on the carton?
A: Absolutely, We can add your logo to the packaging surface. Additionally, you can also include other information such as patterns, phone numbers, website links, and more.
Q: Can I add an HDMI interface to the Windows POS terminal?
A: HDMI interface is included as a default configuration for models based on I3, I5, and I7 processor. However, for the models based on Celeron processor, HDMI interface is optional and can be added at no extra charge if requested by clients.
Q: Do you offer foldable POS terminals?
A: We offer the F200 and Z200-F POS models which feature a foldable design. Both models have a foldable stand that allows for more compact packaging, resulting in at least a 35% reduction in shipping costs.
Q: Is it possible to customize a POS machine? What information do we need to provide for the customization?
A: Yes, we offer ODM services and have relevant experience. The specific process can be discussed with the Sunany sales team, who can guide you on the information needed for customization.
Q: What is a barcode scanner?
A: A barcode scanner is an electronic device designed to read and interpret the information encoded in a barcode. It typically consists of several components that work together to capture and decode the data stored in a printed barcode.
