Q: What are your shipping terms?
A: We offer multiple shipping options, including express delivery (DHL/FedEx/UPS/EMS), air freight, and sea freight. You can choose the shipping method that best suits your needs. We will do our best to find the most cost-effective shipping solution for you.
Q: What are the available configurations of magnetic stripe card reader?
A: The available configurations of magnetic stripe card reader are 1 track or 2 track or 3 track; 1 and 2 track, 2 and 3 track; 1 and 2 and 3 track.
Q: Do you provide technical support for your POS hardware?
A: Sure, we provide technical support for our POS hardware. The technical support team is available to assist our clients with any technical issues they may encounter.
Q: What is the viewing angle of the C1 HD camera?
A: The C1 HD camera has a viewing angle of 79 degrees horizontally, 44 degrees vertically, and 96 degrees diagonally.
Q: Can we have exclusive rights to sell your products in our country?
A: Yes, we can offer exclusive rights to clients who have placed orders with us totaling $500,000 in the previous year. We will evaluate and offer competitive models for you to sell exclusively in your country, ensuring your interests are protected and you remain competitive in the local market.
Q: Can you explain the process of customizing a POS mold?
A: Sure! The process of customizing a POS mold involves several steps. First, you'll need to sign a contract and pay a deposit. Then, we'll provide free product design services and send you the drawings for confirmation (which can take 7-15 days). After that, we'll create 3D printed mock-ups for your approval (another 7-15 days). Once you've confirmed the design, we'll prepare to release the mold (another 7-15 days). Next, we'll release the mold and create a trial production sample for your approval (which takes 30-45 days). If everything is to your liking, we'll adjust the mold and prepare for mass production (another 7-15 days). Finally, we'll move into mass production.
