Q: Is it possible to have a longer warranty period, such as 3 years?
A: Yes, we can offer a longer warranty period of 2 or 3 years upon request. However, additional fees apply to extend the warranty.
Q: Is it possible to connect an external display to the POS machine?
A: Yes, you can connect an external display to the POS machine using VGA or HDMI.
Q: What OEM services do you offer?
A: We offer a range of OEM services including customized logos, boot images, labels, cartons, and user manuals. Depending on the order quantities, we can provide tailored OEM solutions.
Q: How does Sunany ensure safe packaging during shipment?
A: Each model is equipped with its own custom-molded foam packaging to provide maximum protection during long-distance transportation. We also conduct comprehensive reliability tests for all new products and packaging designs, including vibration, compression, and drop tests. Only packaging that passes these tests is approved for mass production, ensuring that devices remain protected from impact and arrive safely in perfect condition.
Q: Do you provide technical support for your POS hardware?
A: Sure, we provide technical support for our POS hardware. The technical support team is available to assist our clients with any technical issues they may encounter.
