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The screen of the POS machine shows a bright line

Cause of issue: a. The connection cable between the LCD module and the motherboard (FPC) is loose or defective b. The relevant components of the driver board in the LCD module are defective Elimination method: a. Open the LCD module side and the motherboard side connectors, and reconnect the LCD cable b. Replace the LCD module      

The billing printer suddenly interrupted when printing

The billing printer suddenly interrupted when printing

Cause of issue: a. The printer power supply module is insufficiently powered b. The mechanical structure of the printer is partially worn c. The print head is faulty d. The printer PCBA is faulty Elimination method: a. Replace the printer power supply b. Check and replace the worn parts (gears, transmissions etc) c. Replace the print head d. Replace the …

The cash drawer needs to be opened many times to open after a period of use

The cash drawer needs to be opened many times to open after a period of use

Cause of issue: a. The friction of the cash drawer pulley and the track increases, the elasticity of the spring deteriorates after using for a period of time. b. The relay is aging, and the cash drawer linkage structure cannot be driven normally due to long use time Elimination method: a. Replace the pulley, tracks or spring b. Replace the …

The cash drawer can only pop up a part after opened

The cash drawer can only pop up a part after opened

Cause of issue: a. A loose screw in the cash pressure clip causes the clip to pop up and blocking the drawer from popping out. b. The plastic divider of the coins is pop up and blocking the drawer from popping out. Elimination method: a. Tighten or fix the loose screw of the cash pressure clip. b. Fix or remove …

Blue Screen or Blurred screen Death Errors in Point of Sale

Blue Screen or Blurred screen Death Errors in Point of Sale

When the user uses a Point of Sale and appears the death errors of a blue screen or blurred screen without any error messages, it is most likely a RAM issue. Cause of issue: a. The user added a new RAM module to the POS, and the new module can’t compatible with the old RAM module; b. The RAM module …

Differences between Windows 10 IoT Core and Windows 10 IoT Enterprise

Windows 10 IoT comes in two editions. Windows 10 IoT Core is the smallest member of the Windows 10 operating system family. While only running a single app, it still has the manageability and security expected from Windows 10. By contrast, Windows 10 IoT Enterprise is a full version of Windows 10 with specialized features to create dedicated devices locked …

What is Windows 10 IoT Editions?

What is Windows 10 IoT Editions?

Windows 10 IoT comes in two editions. Windows 10 IoT Core is the smallest member of the Windows 10 operating system family. While only running a single app, it still has the manageability and security expected from Windows 10. By contrast, Windows 10 IoT Enterprise is a full version of Windows 10 with specialized features to create dedicated devices locked …

What is Windows 10 IoT?

Windows 10 IoT is a member of the Windows 10 family that brings enterprise-class power, security and manageability to the Internet of Things. It leverages Windows’ embedded experience, ecosystem and cloud connectivity, allowing organizations to create their Internet of Things with secure devices that can be quickly provisioned, easily managed, and seamlessly connected to an overall cloud strategy. Sunany will …

The thermal receipt printer prints effect with a sense of compression

Cause of issue: a. The paper is not transported smoothly. b. There is a problem with the paper feed motor. c. The paper feed roller is not clean. d. The paper feed roller does not rotate smoothly. e. The printer feed speed is not appropriate. f. The PC board is faulty. Elimination method: a. Check if the width of the …

Display or touch anomalies after reinstalling Windows OS in a dual screen POS machine

Display or touch anomalies after reinstalling Windows OS in a dual screen POS machine

When the dual screens POS machine re-install the operating system, there might appear two anomalies, these two anomalies with minimal probability and it might not be appear at the same time. The first one is the touch screen not being able to display in full screen, and the touch is not accurate. Another one is the main display shows the …

POS terminal screen issue after re-installed Windows OS

When the POS machine re-install the operating system, the EDP setting may be cleared, sometimes it would cause the touch screen not being able to display in full screen, and the touch is not accurate. Compatible POS model: Sunany S100、S200 series POS (the model with 15.6″ touch screen without customer display) Compatible motherboard: J1800、J1900 Here is a video solution that …

The Drivers of J1800 & J1900 Motherboard for Windows 10

The Drivers of J1800 & J1900 Motherboard for Windows 10

In order to facilitate the users to install the appropriate drivers after reinstalling the system and get a good product experience, please download and install the corresponding driver. The drivers are suitable for 32bit and 64bit Windows 10 Operating Systems Audio driver for J1800 & J1900-Win10 32bit & 64bit Chipset driver for J1800 & J1900-Win10 32bit & 64bit Graphics driver …

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