Q: Do you offer IPS second displays?
A: We offer 7'' and 10.1'' second displays that use IPS screens. The resolution of the 7'' display is 1024*600 pixels, while the resolution of the 10.1'' display is 1280*800 pixels.
Q: What type of SSDs do you use in your Windows POS machines?
A: Sunany's Windows POS machines that are based on Intel 3rd to 7th generation processors use mSATA interface SSDs, while those based on 8th to 10th generation processors use M.2 interface SSDs. Furthermore, our newer products will gradually incorporate PCI-E interface to support faster NVMe interface SSDs for users.
Q: Can I use my own UPS account to bill the freight when ordering your EPOS system?
A: Yes, that is possible. If you have your own forwarder, you can provide us with your shipper number and we can bill the freight to your UPS account.
Q: How much does it cost to create a custom POS mold and what is the minimum order quantity?
A: To create a custom POS mold, we offer free product design services. The cost of the mold itself ranges from $35,000 to $45,000, and the minimum order quantity is 5000 units. Please note that when the order quantity reaches 10,000 units, we will refund the mold fee to you.
Q: Does your POS system support Windows 11 operating system?
A: Most Intel processors from the 9th generation and higher support TPM and meet the basic requirements for pre-installing the Windows 11 operating system. Therefore, if you select a POS solution with a 9th generation or higher processor, whether it is Celeron or Core, it will be compatible with the Windows 11 operating system.
Q: Will the touch screen on the POS system work properly when using gloves?
A: We do not recommend using our POS system while wearing gloves. Our POS system uses a capacitive 10-point touch panel that detects the electric current from our fingers to control the screen. Wearing gloves may interfere with the electric current and affect its usability. However, if wearing gloves is necessary, we suggest using a resistive touch screen POS system as an alternative solution.
