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If you need technical support, you can check the answers in this category.
If it still not solve your issues, welcome to email Sunany support team: support@sunany.com

5 Tips to Fix Missing Bluetooth Option in Windows 11 POS System

Has the Bluetooth option disappeared on your Windows 11 POS system? It can happen due to various reasons, such as temporary glitches, corrupted Bluetooth drivers, or problems with the Windows 11 POS operating system. Sunany engineering team has compiled the following five tips to help you fix this problem. 1. Perform a power cycle Performing a power cycle is the …

Advantages of Rockchip RK3588 over RK3568 For Android 12 OS POS solution

Sunany has launched an Android 12 OS POS solution based on the Rockchip RK3588. The RK3588 is a processor developed by Rockchip, primarily used in POS solutions,  embedded systems, smart devices, and industrial applications. While the RK3588 is more expensive than the RK3568, it has shown great performance improvement in many aspects. So, what are the specific advantages of the …

What is a Retail EPOS System and How Does It Work?

Retail EPOS systems are integral to modern payment solutions, widely employed across various industries like retail, catering, services, healthcare, tourism, and education to meet the payment and settlement needs of different users. But what exactly constitutes a retail EPOS system, and how does it operate? Essentially, a retail EPOS system is a combination of hardware and software designed to process …

How Does a Retail POS Terminal Work Step by Step?

As a manufacturer that has been focusing on retail POS terminals for 12 years, the Sunany team received a simple but insightful inquiry: How does a retail POS terminal work step by step? To answer this question, we need to understand that retail POS terminals are composed of POS hardware and POS software, which are interdependent and work together to …

Key Factors for Selecting an SSD for Windows POS Hardware

In the past, many software vendors tended to combine a small-capacity SSD with a large-capacity 2.5-inch hard drive as a storage solution for Windows POS hardware. This combination balanced data storage needs and cost-effectiveness. However, with the rapid development of SSD technology in recent years, SSD prices have dropped significantly, providing consumers with more flexible and diverse storage solutions. So, …

Can a Retail EPOS System Run Without The Internet?

In today’s digital retail environment, retail EPOS systems have become essential tools for businesses. However, merchants often face network interruptions, especially in remote areas or environments with unstable connections. Many customers have asked whether the Sunany retail EPOS system can function properly without an internet connection. The answer is yes, retail EPOS systems can function properly without an internet connection. …

Fix “The Ethernet Doesn’t Have a Valid IP Configuration” Error on Windows Cashier POS Machine

As we all know, Windows cashier POS machines rely on stable network connections to process transactions, update inventory, and print receipts. However, sometimes the ethernet network doesn’t have a valid IP configuration, which can cause connectivity issues and outages on Windows cashier POS machines. The following are some methods summarized by the sunany team to fix the “Ethernet does not …

How to Troubleshoot a Flashing LCD Screen on a POS Machine

POS machine LCD screen flickering is an occasional phenomenon, especially in some restaurants where users may connect the POS machine to the same power strip as the freezer and oven. When your POS machine LCD screen starts to flicker, the Sunany support team recommends that you try the following methods to solve the problem. If the LCD screen flickers occasionally …

How a POS System Works When Ringing Up Sales

The process of ringing up sales in a POS system involves several key steps: 1, Recording the items: When a customer approaches the checkout area, the cashier scans the products using a barcode scanner or manually enters the item information into the POS software. This step captures details like item name and quantity, which are displayed on the screen. 2, …

Some Advantages of Android 12 Operating System for POS Terminals

Many software vendors and dealers are looking for POS terminals based on the Android 12 operating system. Android 12, released in October 2021, introduced several new features and improvements to the Android operating system. So what are the advantages of the Android 12 operating system for POS terminals? 1. Android 12 focuses on performance optimization. It includes optimizations to reduce …

Precautions for Using POS Machine Outdoors

PoWhen using a POS machine outdoors, there are several precautions you can take to ensure its security and proper functionality: 1. Protect from weather elements: POS machines are typically not designed to withstand extreme weather conditions, such as rain, direct sunlight, or excessive humidity. Keep the machine in a protective case or sheltered area to prevent damage. 2. Power source: …

Can Android POS System’s ROM be Upgraded?

With businesses expanding and demands rising, Android POS systems may require additional applications or increased storage for data such as sales records and product information. Most Android POS hardware, utilizing ARM architecture, relies on eMMC as ROM memory. While eMMC ensures stable performance, its main drawback lies in its non-disassemblable nature. In case of ROM failure, professional repair becomes the …

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