Support

Users may need to install drivers after reinstalling the Windows operating system to ensure the point of sale machine runs perfectly. Sunany provides users the motherboard drivers of Intel Core i5 4th gen and  Intel Core i5 5th gen to download here. Compatible chipset: Intel Haswell-U/ Broadwell-U SOC platform Compatible operating system: Windows 7, Windows 8, Windows 10 32bit and …

If your POS machine freeze during usage, please try to restart it. If the freezing occurs during usage, it may be the compatibility problem of hardware and software. Please follow the instructions below to troubleshoot and resolve the issue. Cause of issue: a. The unstable hardware is connected to the POS machine, which causes the POS machine frozen; b. The …

Customized Content: brand, model, website Link, configuration details and any text content. Customized Position: package surface and the bottom of POS machine. Minimum Order Quantity: 10pcs Label Material: coated paper sticker or matte PET silver sticker Files Required: a document includes all the content you want to put on the label Advantages of Customized label: 1. Highlight and raise brand …

A Self-Service Kiosk, it is obvious for you to guess from the name, it gives guests the power to order and pay by themselves, it is just like a kind of like a sophisticated vending machine. A Self-Service Kiosk usually consists of a big size touch screen, often it is a tablet equipped with an easy to use digital interface. …

Cause of issue: In rarely cases, users will find that frequently accessed files are damaged. This situation generally occurs after the X86 POS machine has been used for many years. This may be casued by the aging of the RAM chip, resulting in damage to the file structure. Elimination method: Confirm with Sunany after sales team about the specification of RAM, and replace it by yourself. Purchase a RAM from and Sunany and replace it by yourself.      

Need to make the following preparations: 1. A computer with Windows operating system; 2. Download DriverAssitant (click here to download), and install it on the computer; 3. Download AndroidTool (click here to download) and firmware, put them where you can find on the computer; 4. Connect the computer USB port to the Android POS machine OTG port with a USB OTG cable; 5. Turn …

The touch panel firmware of Sunany POS system all can be upgraded. Below is the instruction about Windows POS terminal, which is an easy operation can be finished during 30sec. 1. Run iliTuningTool software on your POS system. 2. Click “connect” on the upper right corner, and there will show a tip of read TP parameter, click “yes” (this step …

The beep sound of the Sunany 80mm printer is turned on by default. Whether the printer runs out of paper or starts printing, a beep sound will remind the user. Using the setting tool below, the beep sound can be turned on or off in 1-2 seconds. Of course, you can also use the tool to set other printer settings. …

Compatible models: all Sunany printers Compatible operating system: Windows 2000/ Windows XP/ Windows 2003/ Windows Vista/ Windows 7/ Windows 8/ Windows 10 POS Printer Driver Setup V11.2.0.0 Sunany Thermal Printer Installation & Testing Instruction for Windows OS        

Customized Content: LOGO, Pattern, Phone Number, Website Link, etc. Customized Color: Monochrome Customized Position: Packaging Surface Minimum Order Quantity: Free for 200pcs Lead Time: 10~15 days Files format required: PSD, AI, CDR or PNG Advantages of Customized packaging: Highlight and raise the brand image. If you want to put your logo or other information on the original package design of Sunany Customized process: 1、Provide …

In order to facilitate the users to install the appropriate drivers after reinstalling the system and get a good product experience, please download and install the corresponding driver. The drivers are suitable for 32bit and 64bit Windows 7 Operating Systems Audio driver for J1800 & J1900-Win7 32bit & 64bit Chipset driver for J1800 & J1900-Win7 32bit & 64bit Graphic driver …

Firstly, let us to figure out the definition of it. SSD capacity is the maximum amount of data that can be stored on a solid-state drive. It is the user-addressable capacity and not includes non-volatile memory areas intended for the flash controller’s use. Secondary, we should know the unit conversion for hard disk capacity. 1GB=1KB*1M Bytes 1M=1KB*1K Bytes 1KB=1KB*1Byte 1GB=K*K*K*1Bytes=K3*1Bytes …