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An unexpected POS terminal restart can interrupt transactions and slow down checkout operations. Before replacing any hardware or trying to identify the faulty component, take a moment to record what happened. Even if the terminal starts working normally again, the details may help explain the problem. Identify What Happened First, check whether the entire system restarted or only the POS …

During POS terminal deployment, system maintenance, or OS upgrades, reinstalling the operating system is a common task. However, some customers may encounter an issue where a touchscreen POS terminal starts normally and the display works properly, but the touchscreen no longer responds after system reinstallation. When this issue occurs, Sunany’s technical team typically checks three key areas: system configuration, hardware …

Some POS terminals require BIOS updates through Legacy Mode. Sunany provides this guide to help users create a DOS bootable USB drive and complete the BIOS update process using the Legacy boot method. Before starting, please prepare the required tools and BIOS files, and follow the instructions carefully to ensure a successful update. Required Tools download:  Rufus-3.18 Watch the video …

BIOS updates help maintain system stability, improve hardware compatibility, and ensure reliable performance of POS terminals. Sunany provides this guide to help customers safely and efficiently update the BIOS of POS terminals in UEFI mode using a USB flash drive. Watch the video below for a step-by-step guide on how to update the BIOS in UEFI mode.  BIOS Update …

The following USB 3.0 display drivers are available for the Sunany WD Series Touch Display and PD Series Pole Customer Display. Please select the appropriate driver for your operating system and product model. Before installing the driver, review the compatibility notes at the bottom of this page. Operating System Driver Version Supported Products Windows 10 / 11 V4.1.13.29 (2026/3/1) PD Series …

As digital transformation continues across the POS and retail industry, Windows 11 IoT Enterprise LTSC 2024 is increasingly becoming one of the most widely adopted operating systems. With its long-term servicing lifecycle, stable system architecture, and enterprise-focused optimizations, it is widely used in POS terminals, self-service kiosks, and various embedded commercial systems. In real-world project discussions, Sunany has found that …

Many users have experienced this situation: a retail POS billing machine was working fine yesterday, but the next morning it suddenly fails to power on. The immediate assumption for many is that there’s a problem with the motherboard. However, in a recent case handled by Sunany, we found that the CPU failure was not caused by the POS motherboard itself, …

During seasons with high static electricity, touch panels may occasionally experience abnormal behavior, such as unstable touch response, false touches, or reduced sensitivity. You can download the corresponding touch panel firmware from this page and perform a firmware update to restore or improve touch performance. For applications that require high touch accuracy, refreshing the touch panel firmware is also an …

In retail and hospitality POS environments, dual-screen or multi-screen setups are very common. When a secondary display is connected, Windows offers several display modes to support different usage needs. Duplicate mode is used when the same content needs to appear on both screens, while extended display mode treats each screen as an independent workspace, making it better suited to typical …

Sunany is committed to providing reliable products and professional after-sales support. To ensure clarity for global clients, our complete warranty and RMA procedures are outlined below. Click here to download Warranty & After-Sales Service Policy 2025 V1.1 1. Standard Warranty 1.1 Warranty Period Sunany provides a 15-month , starting from the invoice date. 1.2 Extended Warranty Clients may extend warranty …

While power adapter failures for Android POS terminal devices are uncommon, they can disrupt the device’s functionality when they do occur. Identifying the issue early and taking quick action can help prevent downtime, data loss, or further equipment damage. Here are some common power adapter failure symptoms and solutions listed by Sunany’s technical team to help you quickly diagnose and …

Customized Content: Logo or Pattern Customized Color: Monochrome or two-color Sticker Logo Paste Position: Cover lens or stand Minimum Order Quantity: Free for 50pcs Lead Time: 5 days Files format required: PSD, AI, CDR or PNG Advantages of UV-Printed Logos 1. UV printing delivers rich, vivid colors and can accurately reproduce your brand colors. 2. UV logos are wear-resistant and …