Support

In order to facilitate the users to install the appropriate drivers after reinstalling the system and get a good product experience, please download and install the corresponding driver. The drivers are suitable for 32bit and 64bit Windows 7 Operating Systems Audio driver for J1800 & J1900-Win7 32bit & 64bit Chipset driver for J1800 & J1900-Win7 32bit & 64bit Graphic driver …

Firstly, let us to figure out the definition of it. SSD capacity is the maximum amount of data that can be stored on a solid-state drive. It is the user-addressable capacity and not includes non-volatile memory areas intended for the flash controller’s use. Secondary, we should know the unit conversion for hard disk capacity. 1GB=1KB*1M Bytes 1M=1KB*1K Bytes 1KB=1KB*1Byte 1GB=K*K*K*1Bytes=K3*1Bytes …

“Is it possible to put our Logo on the POS machine?” “Is there any options?” “How about the Minimum order quantity?” Sure, Sunany is a professional manufacturer with rich experience, provides OEM services to clients from all over the world. Let our products integrate with your brand into your local market and enhance your brand value. No matter you are …

Custom-Made Content: Logo or Pattern Custom-Made Color: Monochrome or multiple colors Compatible Material: Any flat material Minimum Order Quantity: Free for 100pcs Files format required: PSD, AI or CDR Advantages of Silk Printing Logo: 1. Silk printing logo can be print to any flat surface of the point of sale terminal，it can be printed on the main screen, customer display …

Custom-Made Content: Logo or Pattern Custom-Made Color: Monochrome or two-color Compatible Material:  Any flat material Minimum Order Quantity: Free for 10pcs Files format required: PSD, AI, CDR or PNG Remark: 1、PNG files needs large format and transparent background 2、The design of the Logo should use thick lines as much as possible to avoid fine and complicated lines design 3、The design of the Logo should …

Cause of issue: a. The CPU is occupied or processes too much, and cause the operating system to freeze. b. After re-install the operating system of the Point of Sale machine, the touch screen driver program does not match the current system. Elimination method: a. Turn off the point of sale terminal and power off, then turn it on again. …

Both X series and T series Point of Sale hardware are using modular design, you can easy to install and remove the customer display and MSR accessories as long as ten seconds of operation. These two series POS machines are very suitable for software vendors to resell, the POS software vendors can decide whether to install these accessories according to …

After using the EPOS till systems for a period, the touch screen sometimes works as normal, but sometimes no response. Cause of issue: a. The connect cable between the motherboard and touch screen is loose. b. There are some other electronic devices interference around the POS machine. Elimination method: a. Re-plug the connect cable of the touch screen b. Remove …

Custom-Made Content: LOGO, Pattern, Phone Number, Website Link, etc. Custom-Made Color: Monochrome Compatible Material: Aluminum Alloy Minimum Order Quantity: free for 10pcs Files format required: PSD, AI, CDR or PNG Remark: PNG files needs large format and transparent background Advantages of Laser Engraving: 1. Unlimited content, you can customize the various contents; 2. The size is adjustable, and it can …

Cause of issue: a. During the transportation, the POS machine faced vigorous vibration caused the connection of RAM module and slot is not good。 b. After long period used, the dust cause the connection of RAM module and slot is not good. c. RAM module was damaged. Elimination method: a. Re-plug the RAM module b. Unplug the RAM module, and …

1. Download the Touch Utility and Update file, and put them into a USB flash drive. Remark: Because each user encounters a different issue, and needs different update file, please consult Sunany support team. 2. Find the Touch Utility program in the USB flash drive and install it. 3. Open the Touch Utility program, select Upgrade Firmware, then select the …

Cause of issue: a. The CPU is occupied or processes too much b. There are impurities on the screen of the POS machine Elimination method: a. Close the unused program or the task manager to end the process, or reboot the POS machine b. Try to clean the surface of the touch screen