Instructions

Solving the Issue of Touch Screen POS Machines’ Susceptibility to Static Interference
Static electricity can significantly impact the functionality of touch screen POS machines, frequently resulting in issues like screen jumps and misalignments, leading to inaccurate touch responses. This problem is most prevalent in dry environments prone to static electricity, especially when cashiers frequently handle plastic bags, generating substantial static charges on their hands. When these charged hands interact with the screen, …
Turn On or Off The Tablet Mode in Touch Screen POS Machine
Touch screen POS machines are becoming more and more popular in the market, and using the tablet mode in the touch screen POS machine will make the operation simpler and more user-friendly. Here are two instructions for turn on or off the tablet mode in Sunany Windows 10 touch screen POS machines. Instruction 1: 1. Press the Windows key + …
The Solution for PL2303 Driver is Unavailable in Windows 11
In general, after installing the VFD driver: PL2303, if the version number is shown as below picture. Then it can work normally. However, when installed the driver in the Windows 11 POS system, you might find out that it was unavailable. The VFD customer display cannot display. Reason: Windows 11 operating system always updated automatically and compulsorily; the drivers …
The POS Machine Cannot Be Turned On After Not Used For A Long Time
When the POS machine is not used for a long time, it should be stored in a dry and dark environment. A humid environment will cause oxidation of electronic components, and high temperature and exposure to the sun will cause damage to LCD and other components. If you find that the POS machine that has been stored for a long …
The Print Density of The Recepit Printer is too Light
Cause of issue: 1. The print head was soiled. After a long time working or using the thermal printer in dirty environments, it’s easy to soil the print head. As we all know, thermal printers work by heating the print head, if it was soiled, the print density must be lighter. 2. The print density is light by default setting. …
How to Turn on or Turn off the DHCP of SP8330 Thermal Printer
Sunany SP8330 thermal printer supports DHCP settings if your SP8330 thermal printer version is 28, April 2021 and later. The methods of how to turn on / off DHCP are as below: 1. Obtain the network address: Operation: Open the paper compartment cover and press the FEED button (about 1s) in the power-on state, then close paper compartment cover. Effect: …
The Settings after Installing LCD Second Display
The second LCD display of Sunany X200, T200, and A200 POS systems can be installed by users. After the installation of second LCD display, the touch panel might be abnormal. It’s caused by the motherboard can’t identify the main display immediately. This situation can be adjusted by the following settings. Desktop – right-click Graphics Options > Output To > Extended …
How To Setting Your Logo On Printed Receipt
Showing your logo on the printed receipt is a way to let your customers to remember your brand. How to setting the logo into thermal printer? Sunany support team will tell you to setting as below steps: 1. Connect Sunany POS terminal and thermal printer. 2. Install the thermal printer driver. 3. Prepare your logo picture and change its format …
Precautions of Upgrading RAM or SSD by Ownself
In the daily sales work, we met some clients who wanna upgrading the RAM or SSD of the Windows POS terminal by themself. Sunany does not suggest client upgrade the RAM or SSD of the POS terminal himself if without any professional engineers. Normally it is possible to do that if the POS terminal supports it, hope to notice the …
Windows EPOS System Cannot Enter The Operating System
After pressing the power button, the screen shows up the boot image of motherboard but the Windows EPOS system is unable to enter the operating system. If that issue occurs, you need to find out the reasons step by step. 1. Restart the Windows EPOS system, press the DEL key continuously, and try to enter the BIOS. It indicates that …
How to Recover the Operating System of Android POS system
Sometimes, the Android POS system fails to enter into the operating system and can’t turn on USB debugging because of freezes. It can be solved by upgrading the firmware. We recommend the person who has certain electronic product maintenance experience to use this method to upgrade firmware because the POS machine will be disassembled during operation, non-professional operations may cause …
How to Upgrade Firmware of Android POS Machine
Need to make the following preparations: 1. A computer with Windows operating system; 2. Download DriverAssitant (click here to download), and install it on the computer; 3. Download AndroidTool (click here to download) and firmware, put them where you can find on the computer; 4. Connect the computer USB port to the Android POS machine OTG port with a USB OTG cable; 5. Turn …