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Instructions

  • In general, after installing the VFD driver: PL2303, if the version number is shown as below picture. Then it can work normally.   However, when installed the driver in the Windows 11 POS system, you might find out that it was unavailable. The VFD customer display cannot display. Reason: Windows 11 operating system always updated automatically and compulsorily; the drivers …

  • When the POS machine is not used for a long time, it should be stored in a dry and dark environment. A humid environment will cause oxidation of electronic components, and high temperature and exposure to the sun will cause damage to LCD and other components. If you find that the POS machine that has been stored for a long …

  • Cause of issue: 1. The print head was soiled. After a long time working or using the thermal printer in dirty environments, it’s easy to soil the print head. As we all know, thermal printers work by heating the print head, if it was soiled, the print density must be lighter. 2. The print density is light by default setting. …

  • Sunany SP8330 thermal printer supports DHCP settings if your SP8330 thermal printer version is 28, April 2021 and later. The methods of how to turn on / off DHCP are as below: 1. Obtain the network address: Operation: Open the paper compartment cover and press the FEED button (about 1s) in the power-on state, then close paper compartment cover. Effect: …

  • The second LCD display of Sunany X200, T200, and A200 POS systems can be installed by users. After the installation of second LCD display, the touch panel might be abnormal. It’s caused by the motherboard can’t identify the main display immediately. This situation can be adjusted by the following settings. Desktop – right-click Graphics Options > Output To > Extended …

  • Showing your logo on the printed receipt is a way to let your customers to remember your brand. How to setting the logo into thermal printer? Sunany support team will tell you to setting as below steps: 1. Connect Sunany POS terminal and thermal printer. 2. Install the thermal printer driver. 3. Prepare your logo picture and change its format …

  • In the daily sales work, we met some clients who wanna upgrading the RAM or SSD of the Windows POS terminal by themself. Sunany does not suggest client upgrade the RAM or SSD of the POS terminal himself if without any professional engineers. Normally it is possible to do that if the POS terminal supports it, hope to notice the …

  • After pressing the power button, the screen shows up the boot image of motherboard but the Windows EPOS system is unable to enter the operating system. If that issue occurs, you need to find out the reasons step by step. 1. Restart the Windows EPOS system, press the DEL key continuously, and try to enter the BIOS. It indicates that …

  • Sometimes, the Android POS system fails to enter into the operating system and can’t turn on USB debugging because of freezes. It can be solved by upgrading the firmware. We recommend the person who has certain electronic product maintenance experience to use this method to upgrade firmware because the POS machine will be disassembled during operation, non-professional operations may cause …

  • Need to make the following preparations: 1. A computer with Windows operating system; 2. Download DriverAssitant (click here to download), and install it on the computer; 3. Download AndroidTool (click here to download) and firmware, put them where you can find on the computer; 4. Connect the computer USB port to the Android POS machine OTG port with a USB OTG cable; 5. Turn …

  • The touch panel firmware of Sunany POS system all can be upgraded. Below is the instruction about Windows POS terminal, which is an easy operation can be finished during 30sec. 1. Run iliTuningTool software on your POS system. 2. Click “connect” on the upper right corner, and there will show a tip of read TP parameter, click “yes” (this step …

  • The beep sound of the Sunany 80mm printer is turned on by default. Whether the printer runs out of paper or starts printing, a beep sound will remind the user. Using the setting tool below, the beep sound can be turned on or off in 1-2 seconds. Of course, you can also use the tool to set other printer settings. …

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