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  • If your POS machine freeze during usage, please try to restart it. If the freezing occurs during usage, it may be the compatibility problem of hardware and software. Please follow the instructions below to troubleshoot and resolve the issue. Cause of issue: a. The unstable hardware is connected to the POS machine, which causes the POS machine frozen; b. The …

  • Cause of issue: In rarely cases, users will find that frequently accessed files are damaged. This situation generally occurs after the X86 POS machine has been used for many years. This may be casued by the aging of the RAM chip, resulting in damage to the file structure. Elimination method: Confirm with Sunany after sales team about the specification of RAM, and replace it by yourself. Purchase a RAM from and Sunany and replace it by yourself.      

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