Solutions

Troubleshooting Thermal Printer Issues After Paper Roll Replacement
The thermal receipt printer is one of the most commonly used POS peripherals in the retail and restaurant industries. Sunany occasionally receives feedback: the printer starts acting up after paper roll replacement. Based on our experience, the issue usually stems from the paper roll and is often related to user operations. If your printing was working fine before, but after …
Troubleshooting for Touch Screen Monitor Displaying Normally but Experiencing Touch Function Issues
Touch screen monitors find widespread applications across various industries. In the event you encounter a scenario where the monitor displays correctly, but the touch functionality is malfunctioning, please be aware that this tutorial is intended for capacitive touch screen monitors and not for resistive touch screen monitors. Verify the Connection: Typically, touch screen monitors connect to the host via a …
Troubleshooting Steps for a Non-functioning Mini PC
The Mini PC, a small and compact industrial computer, has become increasingly common in our lives due to its small size and ability to handle large-scale computer tasks. If your Mini PC suddenly fails to function properly, there are several steps you can take to troubleshoot the issue: 1. Check the power cord and power adapter to ensure they are …
Troubleshooting Barcode Scanner Failures
Barcode scanners are essential external devices commonly used with POS terminals to quickly read barcode information and enter product details into the POS system. If you encounter issues with your barcode scanner, consider the following optimized steps to resolve the problem: Verify the connection: Ensure the scanner is securely connected to the POS terminal. Check for any signs of cable …
Why Does the SSD in a POS System Fail to Be Recognized?
There are several possible reasons why the SSD (solid-state drive) in a POS (point of sale) system may fail to be recognized: Physical damage: Dropping or mishandling may cause physical damage to the SSD or motherboard, causing recognition failures. Connection issues: Improper connection of the SSD to the motherboard’s slot can prevent it from being recognized. Write protection: SSDs can …
The Advantages of Fanless Design POS Machines
Many resellers prefer POS machines with a fanless design. The fanless POS machine does not use the fan to keep cooling and transfers the heat of the internal heat component to the aluminum alloy heat sink of the processor and keep the POS machine cool. Sunany R&D team has put a lot of efforts in this area, and now some …
C10/ C20 USB Trigger for Cash Drawer
When choosing POS hardware, some customers will require the POS machine to connect directly to the cash drawer. Most Windows POS machines and few Android POS machines on the market do not have RJ11/ RJ12 ports. Sunany C10/ 20 trigger is designed to solve this pain point C10/ C20 USB Trigger a converter that is designed for providing a USB …
How to Maintain The POS Receipt Printer in Restaurant Daily?
The receipt printer is a must device of the POS management system for restaurants, the power of a good receipt printer knows no end. it holds the capability to manage and complete a series of tasks throughout the workday. It also can reduce the trouble of not being able to check out the bill when the guest is checking out. …
The Solution to The Magnetic Stripe Card Reader Failure
All regular models of POS terminal offered by Sunany are modular design, which means clients can easily install a magnetic stripe card reader. But sometimes the card swipe will fail when using the magnetic stripe card reader. In this case, you need to follow the steps below to check one by one. 1. The operating system or the cashier software …
The Solution for PL2303 Driver is Unavailable in Windows 11
In general, after installing the VFD driver: PL2303, if the version number is shown as below picture. Then it can work normally. However, when installed the driver in the Windows 11 POS system, you might find out that it was unavailable. The VFD customer display cannot display. Reason: Windows 11 operating system always updated automatically and compulsorily; the drivers …
Wired Network or Wireless Network For POS Systems?
Wired networks utilize Ethernet cables, which look a lot like traditional landline phone cords. An Ethernet connection allows you to link your POS systems to a wired network adapter, providing the POS with internet access. Pros: High speed, reliability and safety. Your POS systems has a dedicated connection that’s not shared with others, which means there’s much less of a …
POS Customer Display: LED VS VFD, Which One Do You Prefer?
Nowadays, the commonly used customer display types in the POS industry include LED, VFD and LCD. Among them, LED and VFD are the two most cost-effective customer display, so what is the difference between them and how to choose? LED is the abbreviation of Light Emitting Diode. It has the advantages of high brightness, great vision, clear image, bright color, …