Support

There are some people are curious about the meaning of CPU model suffix letters, such as the suffix U of i5-4200U means the ultra-low power. In fact, different suffixes convey product information about the corresponding CPU. Below is a list of Intel CPU suffix letters: H: High performance graphics; K：Unlocked frequency multiplier, which is typically much more expensive gamer CPUs; …

Customized content: LOGO, pattern, etc. Compatible Operating System: Windows, Android, and Linux. Required image format: PNG, JPG, BMP, PSD, etc. Minimum order quantity: 10pcs The advantages of boot image customization: 1. Highlight the brand image, enhance the customer’s impression of your brand; 2. No content limitation, various contents can be customized; 3. Quick lead time, it will not increase extra …

Showing your logo on the printed receipt is a way to let your customers to remember your brand. How to setting the logo into thermal printer? Sunany support team will tell you to setting as below steps: 1. Connect Sunany POS terminal and thermal printer. 2. Install the thermal printer driver. 3. Prepare your logo picture and change its format …

Sunany always focus quality improvement of POS machine, even in every tiny details. Adopting the power adapter from Channel Well Technology will bring a better using experience for users on power supply. Channel Well Technology (CWT), one of leading manufacturers in the power supply realm, provides the whole world with high-quality, high-reliability product lineups applicable to many fields such as …

It is a rare case that POS machine cannot boot up or run after received, As our experiences, the violent shock in the transportation progress and all kinds of inspections on the way may cause this issue. If you met this issue, we are really sorry that this issue occurred and it causes your troubles and delayed your using time, …

1. Keep away from strong electromagnetic field or electromagnetic interference source. it is easy to cause malfunction of the touch screen of the POS system, even can case abnormal function or parts are damaged in serious case. 2. Place away from direct sunlight, it should be placed in a right place which has a little variation in temperature and humidity, …

Most of Sunany’s Windows point of sale system comes with 2 RAM slots. When the user thinks the running speed isn’t quick, they might need to add one more RAM. We don’t suggest the users who didn’t specialize in electronic products to do this operation, because it might cause some manmade issue on the point of sale system, such as …

All of Sunany’s POS systems is adopt the Ilitek capacitive touch controller. If the client wants to set up the touch panel on Sunany’s POS system, Ilitek iUniTouch Tool can help them. It can be used to set up mode switch, touch behavior and firmware upgrade, etc. Compatible models: All of Sunany’s POS System Compatible controller: ILI2511 Compatible operating system: …

In the daily sales work, we met some clients who wanna upgrading the RAM or SSD of the Windows POS terminal by themself. Sunany does not suggest client upgrade the RAM or SSD of the POS terminal himself if without any professional engineers. Normally it is possible to do that if the POS terminal supports it, hope to notice the …

After pressing the power button, the screen shows up the boot image of motherboard but the Windows EPOS system is unable to enter the operating system. If that issue occurs, you need to find out the reasons step by step. 1. Restart the Windows EPOS system, press the DEL key continuously, and try to enter the BIOS. It indicates that …

As a POS hardware manufacturer, we need to deal with a lot of bulk orders, which requires us to finish a lot of POS hardware assembling, installation on operating system and testing in short time. So, we usually use GHOST to install the operating system and complete the mass production by copying the SSD. In this way of installing the …

All Sunany X86 EPOS system is adopted SSD to store the user data, not HDD. Why Sunany only adopt the SSD as its storage medium? Here are four reasons. 1. Speed: SSD’s running speed is between 25 and 100 times faster than HDD. This feature not only means the boot time of EPOS system will be reduced greatly but the …