Troubleshooting

Windows Cashier Order System: How to Solve Wi-Fi & Bluetooth Issues
Sunany understands how frustrating it can be when your POS system suddenly loses Wi-Fi or Bluetooth connectivity — especially when your cashier order system is critical to keeping operations moving. This issue often occurs after the terminal wakes from sleep mode and can be caused by Windows power settings, outdated drivers, or background services not restarting properly. While it’s common, …
What to Do When Your Retail POS System Printer Goes Offline
A retail POS system printer is an essential part of any retail POS system. When it goes offline, it can interrupt your entire workflow and cause unnecessary delays, especially in high-traffic environments where every second counts. Whether you’re dealing with a retail POS system printer offline issue or a temporary connection glitch, the Sunany team has put together a practical …
Problems with Outdated Cashier Machine POS Systems
Many catering businesses may hesitate to replace outdated cashier machine POS systems due to the cost, but in fact, the cost of replacement is outweighed by the loss of revenue, inefficiency operations, and poor customer experience caused by using outdated Cashier machine POS systems. Sunany is well aware of the importance of the normal operation of the cashier machine POS …
Cash Drawer of Windows Cashier Register Terminal Cannot Open Automatically
As an essential peripheral of a Windows cashier register terminal, the cash drawer is primarily used to store coins. When connected to the receipt printer, the cash drawer is designed to open automatically once a cash or check payment is confirmed, while the printer simultaneously prints the receipt. However, in some cases, the cash drawer may fail to open as …
The QR Barcode Reader Indicator Light is not on
QR barcode readers are important cashier auxiliary tools for supermarkets in major retail industries. Its data collection function can help supermarket managers grasp the real-time sales of goods and synchronize the data of outbound and inbound storage in a timely manner. The indicator light of the QR barcode reader has a good prompting effect in telling whether the QR barcode …
5 Tips to Fix Android Tablet POS System Touchscreen Failures
The touchscreen is one of the important components of the Android tablet POS system. To ensure its performance, Sunany generally works with quality-assured touchscreen suppliers such as BOE and Sharp. The touchscreen is a delicate device that is often carefully designed and manufactured, and its performance can be guaranteed to a certain extent. But it is undeniable that, the touchscreen …
6 Ways to Fix “Access Denied” Errors on Windows 11 Point of Sale
“Access Denied” errors mean that we don’t have permission to view a file or folder. In simple terms, we may be using an unauthorized account to access paths, folders, and files on your Windows 11 point of sale or another Windows 11 point of sale. It may be caused by permission errors, misconfigured settings, or file corruption. Sunany provides 6 …
Fix Google Play Issues on Android Touchscreen POS Devices
Google Play is the primary source of app downloads on Android touchscreen POS devices, so having Google Play working properly on Android touchscreen POS devices is important to our retailers and food merchants, Sunany understands it, so here is a guide on how to restore Google Play to normal operation on Android touchscreen POS devices. 1. A stable Wi-Fi or …
Windows EPOS Terminal System Cannot Recognize USB Device
USB is one of the common interfaces of the Windows EPOS terminal system. Through a USB interface, the Windows EPOS terminal system can better connect with peripheral devices such as printers and barcode scanners. But sometimes we may encounter USB device recognition problems, which may interrupt operation and make users frustrated. But don’t worry, here are the troubleshooting steps summarized …
Why BIOS Settings Cannot Be Retained?
BIOS (Basic Input/Output System) is the computer’s basic input and output system. It is responsible for loading hardware drivers when the computer starts and providing basic input and output functions to the operating system. As a special computer, the point-of-sale terminal can also optimize the performance of the point-of-sale terminal by adjusting the hardware settings in BIOS. But sometimes, users …
Troubleshooting for The POS System Machine Speaker
The speaker is an important part of the POS system machine. When the customer completes the payment, the speaker of the POS machine can emit a prompt sound to remind the customer and the cashier of the transaction progress, which can effectively reduce the bad customer experience caused by misunderstanding or omission. In order to better solve the problem of …
Several Tips to Solve The Problem of Unclear Thermal Printer Printing
In daily business activities, thermal printers are popular for their convenience and cost-effectiveness, especially in industries such as retail and catering. However, as the use time increases, sometimes users may encounter the problem of unclear thermal printer printing, which not only affects the printing quality but also affects the customer’s experience. Here are some valuable tips to help you quickly …