Why Is Your POS Cash Drawer Not Opening
A receipt prints normally, but the cash drawer stays closed. In a POS system cash register setup, printing a receipt and opening the cash drawer are two separate operations. A successful print job does not guarantee that the drawer received the correct opening command. Check the connection first. If the drawer connects to the receipt printer, make sure its cable …
What to Record When a Retail Checkout Terminal Restarts
An unexpected POS terminal restart can interrupt transactions and slow down checkout operations. Before replacing any hardware or trying to identify the faulty component, take a moment to record what happened. Even if the terminal starts working normally again, the details may help explain the problem. Identify What Happened First, check whether the entire system restarted or only the POS …
Holiday Notice for 2026 Mid-Autumn Festival and National Day
“Beneath the full autumn moon, families reunite; as the nation celebrates, joy fills the land.” On September 25, 2026, we will celebrate the Mid-Autumn Festival — the 15th day of the eighth lunar month, when the moon is at its fullest and brightest. Close on its heels comes National Day on October 1st. With both festivals arriving in the same …
Can Older POS Terminals Run Windows 11 After Adding TPM 2.0
At Sunany, we often receive questions from customers using older POS terminals who are considering an upgrade to Windows 11. If the existing terminal is still working well, upgrading the operating system may seem more practical than replacing the entire machine. For businesses looking to keep their existing hardware, turning an older POS terminal into a Windows 11 POS terminal …
POS Terminal Touchscreen Troubleshooting Guide
During POS terminal deployment, system maintenance, or OS upgrades, reinstalling the operating system is a common task. However, some customers may encounter an issue where a touchscreen POS terminal starts normally and the display works properly, but the touchscreen no longer responds after system reinstallation. When this issue occurs, Sunany’s technical team typically checks three key areas: system configuration, hardware …
Sunany Attends Intel 2026 Product Technology Conference
On August 26, 2026, Sunany attended the Intel 2026 Product Technology Conference in Shenzhen. The conference covered intelligent edge computing, AI computing, and new processor platforms. Along with the presentations, there were also live demos of related technologies and products, giving us a closer look at what Intel and its partners are working on. One topic discussed during the event …
Sunany Makes Its First Appearance at AGE Australia 2026
From August 11 to 13, 2026, Sunany participated in AGE Australia 2026 at ICC Sydney. It was Sunany’s first time exhibiting at an event in Australia. At the show, Sunany highlighted its K Series self-service terminal and DD Series touch display. The K Series features a vertical design and is suited to applications such as hotel self check-in and check-out, …
HDMI vs USB: Which Is Better for Restaurant Customer Displays
When selecting a secondary display for POS systems, self-service kiosks, or customer-facing applications, a common question arises: should you choose an HDMI or USB solution? The answer largely depends on how the display will be used. This is especially important for applications such as a restaurant customer display, where stable performance and clear communication with customers are essential. If the …
How to Update the BIOS in Legacy Mode
Some POS terminals require BIOS updates through Legacy Mode. Sunany provides this guide to help users create a DOS bootable USB drive and complete the BIOS update process using the Legacy boot method. Before starting, please prepare the required tools and BIOS files, and follow the instructions carefully to ensure a successful update. Required Tools download: Rufus-3.18 Watch the video …
USB 3.0 Display Driver Downloads
The following USB 3.0 display drivers are available for the Sunany WD Series Touch Display and PD Series Pole Customer Display. Please select the appropriate driver for your operating system and product model. Before installing the driver, review the compatibility notes at the bottom of this page. Operating System Driver Version Supported Products Windows 10 / 11 V4.1.13.29 (2026/3/1) PD Series …
Sunany’s 2026 Zhaoqing Team Getaway
From July 18 to 19, the Sunany team enjoyed a two-day company getaway to Zhaoqing, Guangdong. It was a welcome opportunity to step away from our daily routines, explore one of Guangdong’s most scenic destinations, and spend quality time together outside the workplace. One of the highlights of the trip was Qixingyan (Seven Star Crags) Scenic Area, where limestone peaks …
SoftPOS Technology and Payment Security Explained
As mobile payments continue to grow, SoftPOS has become an increasingly adopted software-based payment solution. It enables contactless payments by turning mobile devices into payment terminals through payment SDKs and application layers, forming part of a broader POS payment solution ecosystem. Unlike traditional payment systems, SoftPOS security is built on three layers: device security, application security, and network-level encryption. Payment …