Warranty & After-Sales Service Policy

Sunany is committed to providing reliable products and professional after-sales support. To ensure clarity for global clients, our complete warranty and RMA procedures are outlined below.

Click here to download Warranty & After-Sales Service Policy 2025 V1.1

1. Standard Warranty

1.1 Warranty Period
Sunany provides a 15-month , starting from the invoice date.

1.2 Extended Warranty
Clients may extend warranty in 12‑month units. Each 12‑month extension adds 10% to the product price, with a maximum extension of 24 months.

2. Remote Troubleshooting

Most technical issues can be resolved remotely via email, phone, or video call. No return shipment is needed.

3. Replacement Components (RMA Parts)

3.1 Within Warranty

Service
Confirmed faulty components are replaced free of charge.

Shipping
Sunany covers the international shipping cost.

Tax‑Included DDP Option
When possible, Sunany uses tax‑included DDP shipping to reduce customs and duty costs.

Customs
If DDP is not available, local customs/duties are borne by the client.

Optional: Ship with next order.
Replacement parts may be shipped with the client’s next bulk order if preferred.

3.2 Beyond Warranty

Service
Component cost is borne by the client.

Shipping
Client pays shipping. We recommend shipping with next bulk order to reduce cost.

Customs
All duties/clearance costs are borne by the client.

4. Return & Repair of Full Units

4.1 Sending Units to Sunany

Shipping
According to international practice, clients pay the shipping cost to send units to Sunany.

Customs
Sunany covers inbound customs clearance and import duties.

4.2 After Repair

Shipping
Sunany covers international shipping back to the client.

Customs
Client covers local customs clearance and import duties upon receiving the repaired unit.

5. Consolidated RMA Shipments

Long-term clients may consolidate multiple RMAs into one shipment to reduce cost and processing time.
Eligibility for this service should be confirmed with the Sunany Team in advance, as it is intended for long-term partners with stable purchase volumes.

Flow & Costs
– Client pays shipping to Sunany
– Sunany pays inbound customs/duties
– Sunany pays return shipping after repair
– Client pays outbound customs/duties

Courtesy
For consolidated RMAs, if the purchase date is within 36 months, Sunany will provide free component replacement even for out-of-warranty units. For units older than 36 months, the repair cost will be discussed and agreed upon with the client.

6. Warranty Exclusions

Misuse, peripheral‑caused damage, unstable power supply, unauthorized modifications, liquid/fire damage, etc., are not covered.